Shipping & Delivery

 

 Where do you ship to?

At this time, we ship to:
- Asia: Hong Kong*, Macau, Taiwan**, Singapore
- Europe: France, Germany, Italy, Luxembourg, Spain, Belgium, United Kingdom
- Americas: United States

*For Hong Kong, delivery service is available in Hong Kong Island, Kowloon and New Territories and not available for the Outlying Islands, including Cheung Chau, Lantau Island (except Discovery Bay, Ma Wan, Tung Chung and Hong Kong International Airport). No delivery service is available to the below areas (including but not limited to): Shui Hau, Shek Pik, Po Lin Monastery and areas that vans are restricted to access. 

**For Taiwan, please note that SF Express requires the Chinese Name and National Card Number of the Recipient to ship for Customs Clearance (https://htm.sf-express.com/HK/en/news/detail/-01214/). When an order includes personalisation, we launch the production of the personalisation on the day the order is placed so we can ship on time. It is the responsibility of the Sender to obtain this information from the Recipient. If for whatever reason, the Recipient's information was not obtained and the order includes personalised products that are already produced, we can only refund the products that are not personalised.

 

 How long will my order take?

- We will ship within 2 business days when you select Standard shipping at checkout
- We will ship on the same day if you select Same-Day delivery at checkout before 12 pm (only available for Hong Kong; except Saturday, Sunday, Public Holidays and Typhoon Days)
- We will ship on the next morning if you select Same-Day delivery at checkout after 12 pm (only available for Hong Kong; except Saturday, Sunday, Public Holidays and Typhoon Days).

IMPORTANT NOTIFICATION:
Due to the current situation and international flights being cancelled, DELIVERIES TO FRANCE, THE UNITED KINGDOM, CANADA AND THE UNITED STATES MAY BE DELAYED. We apologize for the inconvenience.

 

 How much does shipping cost?

Shipping costs depend on where your order ships to:
- Hong Kong: 35 HKD (SPECIAL OFFER: Free Standard Shipping on any Order in Hong Kong until March 31, 2022. Other Terms & Conditions may apply)
- Belgium: 180 HKD
- England: 180 HKD
- France: 180 HKD
- Germany: 180 HKD
- Italy: 180 HKD
- Luxembourg: 180 HKD
- Macau: 40 HKD
- Malaysia: 120 HKD
- Singapore: 100 HKD
- Spain: 180 HKD
- Taiwan: 120 HKD
- United Kingdom: 180 HKD
- United States: 180 HKD

All orders are shipped with SF Express or Hong Kong Post with a tracking number for Standard Shipping.

For Hong Kong, we also offer Same-Day Delivery for 250 HKD.

For shipments outside of Hong Kong, please note that the recipient is liable for all import duties, customs and local sales taxes levied by the country you are shipping to.

 

 Do you offer free shipping?

Yes! We offer Free Standard Shipping.

Free Standard Shipping is offered:
- on any order over 400 HKD in Hong Kong (SPECIAL OFFER: Free Standard Shipping on any Order in Hong Kong until March 31, 2022. Other Terms & Conditions may apply)

- on any order over 2,200 HKD in Belgium
- on any order over 2,200 HKD in France
- on any order over 2,200 HKD in Germany
- on any order over 2,200 HKD in Italy
- on any order over 2,200 HKD in Luxembourg
- on any order over 450 HKD in Macau
- on any order over 1600 HKD in Malaysia
- on any order over 850 HKD in Singapore
- on any order over 2,200 HKD in Spain
- on any order over 1,200 HKD in Taiwan
- on any order over 2,200 HKD in the United Kingdom
- on any order over 2,200 HKD in the United States

 

 Do you offer Same-Day Delivery?

Yes, we offer Same-Day Delivery in Hong Kong.

- We will ship on the same day if you select Same-Day delivery at checkout before 12 pm (only available for Hong Kong; except Saturday, Sunday, Public Holidays and Typhoon Days)
- We will ship on the next morning if you select Same-Day delivery at checkout after 12 pm (only available for Hong Kong; except Saturday, Sunday, Public Holidays and Typhoon Days).

The cost for Same-Day Delivery in Hong Kong is 250 HKD.

 

 Do you deliver at the Maternity?

Yes, we deliver at the Hospital in Hong Kong only.

You can't wait to receive your beautiful personalized newborn products or to spoil your friend who just gave birth? You can select Same-Day Delivery at checkout if you deliver your order in Hong Kong. Please make sure to include the Hospital Name, Room Number, Name and Phone number of the Recipient.

- We will ship on the same day if you select Same-Day delivery at checkout before 12 pm (only available for Hong Kong; except Saturday, Sunday, Public Holidays and Typhoon Days)
- We will ship on the next morning if you select Same-Day delivery at checkout after 12 pm (only available for Hong Kong; except Saturday, Sunday, Public Holidays and Typhoon Days).

The cost of this delivery is 250 HKD.

 

 How will I receive my mimi et lulu Gift Card?

mimi et lulu baby Gift Cards are delivered:
- by email to you and your loved one
- by mail to your loved one. It will be sent by regular mail with Hong Kong Post with no tracking number.

There are no shipping fees associated with the purchase of mimi et lulu Gift Cards.