PURCHASING ONLINE

After validating your order with a secure payment, you will receive a confirmation email with your order number. This means that we have received your order and are already preparing it!

You can contact us by email at hello@mimietlulu.com or whatsapp. We will check the status of your order and will let you know if you order can be cancelled or modified.

Unfortunately, personalized products and mimi et lulu Gift Cards cannot be cancelled or modified.

If a product is out of stock, contact us via email at hello@mimietlulu.com or whatsapp and we will inform you when the product is back in stock

You can choose to add our baby briefcase for 80 HKD when you use the BUILD MY BRIEFCASE functionality or by checking the Gift Options in your cart.

We accept payment through credit card, Paypal, mimi et lulu Gift Cards and Bank Transfer.

We will start processing your order only when payment is received.

SHIPPING & DELIVERY

At this time, we ship to:
- Asia: Hong Kong*, Macau, Taiwan**, Singapore
- Europe: France, Germany, Italy, Luxembourg, Spain, Belgium

*For Hong Kong, delivery service is available in Hong Kong Island, Kowloon and New Territories and not available for the Outlying Islands, including Cheung Chau, Lantau Island (except Discovery Bay, Ma Wan, Tung Chung and Hong Kong International Airport). No delivery service is available to the below areas (including but not limited to): Shui Hau, Shek Pik, Po Lin Monastery and areas that vans are restricted to access.

**For Taiwan, please note that SF Express requires the Chinese Name and National Card Number of the Recipient to ship for Customs Clearance (https://htm.sf-express.com/HK/en/news/detail/-01214/). When an order includes personalisation, we launch the production of the personalisation on the day the order is placed so we can ship on time. It is the responsibility of the Sender to obtain this information from the Recipient. If for whatever reason, the Recipient's information was not obtained and the order includes personalised products that are already produced, we can only refund the products that are not personalised.

- We will ship within 2 business days when you select Standard shipping at checkout
- We will ship on the same day if you select Same-Day delivery at checkout before 12 pm (only available for Hong Kong; except Saturday, Sunday, Public Holidays and Typhoon Days)
- We will ship on the next morning if you select Same-Day delivery at checkout after 12 pm (only available for Hong Kong; except Saturday, Sunday, Public Holidays and Typhoon Days).

Standard shipping costs depend on where your order ships to:
- Hong Kong: 35 HKD (SPECIAL OFFER: Free Standard Shipping on any Order in Hong Kong until August 31, 2021. Other Terms & Conditions may apply)
- Belgium: 220 HKD
- France: 220 HKD
- Germany: 220 HKD
- Italy: 220 HKD
- Luxembourg: 220 HKD
- Macau: 40 HKD
- Singapore: 100 HKD
- Spain: 220 HKD
- Taiwan: 80 HKD

All orders are shipped with SF Express or Hong Kong Post with a tracking number for Standard Shipping.

For Hong Kong, we also offer Same-Day Delivery for 250 HKD.

For shipments outside of Hong Kong, please note that the recipient is liable for all import duties, customs and local sales taxes levied by the country you are shipping to.

Yes! We offer Free Standard Shipping.

Free Standard Shipping is offered:
- on any order over 400 HKD in Hong Kong (SPECIAL OFFER: Free Standard Shipping on any Order in Hong Kong until August 31, 2021. Other Terms & Conditions may apply)
- on any order over 2200 HKD in Belgium
- on any order over 2200 HKD in France
- on any order over 2200 HKD in Germany
- on any order over 2200 HKD in Italy
- on any order over 2200 HKD in Luxembourg
- on any order over 450 HKD in Macau
- on any order over 950 HKD in Singapore
- on any order over 2200 HKD in Spain
- on any order over 850 HKD in Taiwan

Yes, we offer Same-Day Delivery in Hong Kong.

- We will ship on the same day if you select Same-Day delivery at checkout before 12 pm (only available for Hong Kong; except Saturday, Sunday, Public Holidays and Typhoon Days)
- We will ship on the next morning if you select Same-Day delivery at checkout after 12 pm (only available for Hong Kong; except Saturday, Sunday, Public Holidays and Typhoon Days).

The cost for Same-Day Delivery in Hong Kong is 250 HKD.

Yes, we deliver at the Hospital in Hong Kong only.

You can't wait to receive your beautiful personalised newborn products or to spoil your friend who just gave birth? You can select Same-Day Delivery at checkout if you deliver your order in Hong Kong. Please make sure to include the Hospital Name, Room Number, Name and Phone number of the Recipient.

- We will ship on the same day if you select Same-Day delivery at checkout before 12 pm (only available for Hong Kong; except Saturday, Sunday, Public Holidays and Typhoon Days)
- We will ship on the next morning if you select Same-Day delivery at checkout after 12 pm (only available for Hong Kong; except Saturday, Sunday, Public Holidays and Typhoon Days).

The cost of this delivery is 250 HKD.

mimi et lulu baby Gift Cards are delivered:
- by email to you and your loved one
- by mail to your loved one. It will be sent by regular mail with Hong Kong Post with no tracking number.

There are no shipping fees associated with the purchase of mimi et lulu Gift Cards.

REFUNDS, RETURNS & EXCHANGES

Yes, we accept returns and exchanges within 14 days of purchase for products that are not personalized. Product must be unworn, undamaged and still have the product tag.

Unfortunately, personalized products and mimi et lulu Gift Cards cannot be returned or exchanged.

mimi et lulu is not responsible for the shipping fees, custom & duty taxes for returns and exchanges.

We will process your return within 5 business days of receiving the product back. Products must be unworn, undamaged and still have the product tag.

Refund will be issued to the original method of payment only.

Shipping fees are not refunded.

PERSONALISATION

Yes! Some products can be easily personalised. You can visit the EVERYTHING PERSONALISED page to see what products can be personalised.

Pacifier holders and teethers can be personalised for 50 HKD. Fabrics can be embroidered for 70 HKD.

If you are on a Product Page, you will be asked if you want to personalise your product before you add it to your bag. If you would like to personalise it, respond Yes and enter the personalisation you would like.

If you are in the pre-assembled gift boxes, a pop up asking you if you would like to personalise your product will appear. If you would like to personalise it, respond Yes and enter the personalisation you would like.

The font, size and colour for the embroidering are pre-set. We will always make sure it looks the best for you!

At this time, we only accept Latin characters.

Unfortunately, Gift Cards cannot be cancelled and refunded once order is placed.

GIFT CARDS

Yes! We offer gift Cards at a denomination of 500 HKD, 750 HKD, 1000 HKD, 1250 HKD and 1500 HKD.

No! We want to make sure your loved one are happy and enjoy the gift card WHENEVER they want or they need it. No pressure whatsoever!

Both you and your loved one will receive an email with the code to redeem the Gift Card and the instructions on how to redeem.

Additionally, we will send a Gift Card by mail to your loved one within 1 business day of the order being placed. Please note that it will be sent by regular mail (Hong Kong Post) without tracking number.

You can redeem your mimi et lulu Gift Card exclusively on www.mimietlulu.com

The mimi et lulu Gift Cards can be redeemed toward any type of product available on the website (excluded the purchase of other Gift Cards).

When you are at checkout under the Payment section, enter your Gift card code in the field "Gift card or discount code" and click on APPLY.

If there is enough on the Gift Card to cover the purchase, then you are all set!
However, if the value of the Gift Card is not enough to cover the purchase, you will be required to enter a secondary payment method to pay for the difference.

Of course! Your satisfaction is of the utmost importance to us. The balance of your Gift Card will not be forfeited if you don't spend everything at once. You can spend the balance of your Gift Card another time.

To check the balance of your Gift Card, please contact us at hello@mimietlulu.com.

- The purchase of mimi et lulu Gift Cards cannot be combined with any discount or promotion.

- There are no additional processing fees on the purchase of Gift Cards

- The mimi et lulu Git Card is not registered to someone's name, cannot be exchanged for cash, interest, credit or change.

- The code of the mimi et lulu Gift Card cannot be exchanged with another one in case it's lost or stolen.

PRODUCT INFORMATION

Our pacifier holders fit most of the pacifiers. The pacifier will need to have a ring to attach to the pacifier holder.

Our BIBS pacifiers can easily fit out pacifier holders.

Wash it by hand only with a special wool detergent (even better with cashmere shampoo).
Do not use fabric softener.
Do not soak the blanket and avoid twisting the blanket.
Dry flat on a dry towel and avoid sun light while drying.
Iron the blanket on low heat, without stretching and pressing it.
Do not use bleach, chemical products, or tumble dry mimi et lulu cashmere baby products.

Sterilize the pacifier by putting it into boiling water no more than 2 min before the first use. Allow to cool down. The pacifiers can get water into the nipple because of the vent hole. Simply squeeze the pacifier gently to remove water.
Clean and sterilize the pacifiers daily by scalding.
DO NOT use microwave for sterilizing or cleaning products or even dishwasher as it will breakdown the nipple.
Renew the pacifier after using it for 4-6 weeks for safety and hygiene reasons.
Do not leave the pacifier in direct sun.
Inspect carefully before each use. Pull the pacifier in all directions.
Throw away at the first signs of damage or weakness.

CONTACT US

Still have a question we have not answered?

You can contact us:
- by email at hello@mimietlulu.com
- by Whatsapp at: +852 9131 4609
- by Live Chat

We are available from Monday to Friday, from 9 am to 6 pm HKT (excluding Public Holidays).